Description
Our onboarding process is simple and straightforward. You provide us the information for each of your users via our onboarding portal – and we set up your account and provide each user their login credentials.
Then, we’ll work with you to schedule 10-hours for the following remote sessions with your team (driven by what you want to focus on most):
- Orientation and Planning Assistance Session
- We will walk you through the platform and help you set up your first Splash plan.
- Post-Activation Multi-Tier Planning/Execution Session
- Can be split into 2 sessions for different teams as needed (multi-tier functionality).
- We will walk your teams through the multi-tier capabilities and operational execution of the Splash plan.
- Pre-Launch Ops and Content Execution Session
- Can be split into 2 sessions for different teams as needed.
- We will advise your ops teams on how to best set up your MA/CRM platforms for optimal self-serve Buying performance.
- We will advise your content creators on proper integrations/connections so you’re content is giving both you and your self-serve Buyers exactly what’s intended.
- Post-Launch Sales Data and Analytics Deep-Dive
- This will ensure everyone knows how it all ties together in your CRM – and in the Analyze component of the platform.
- Catch-All Session
- We will cover whatever you and your team want to drill down on more. You’re in the drivers’ seat.
Finally, you always have wealth of helpful information via our LifeRing Help Center. And we are always standing by to answer any questions you may have via our ticketing system found there.
These sessions and associated hours are just starting places. If you have purchased our Enterprise package and/or need specific areas of additional focus, we can build custom onboarding programs tailored to the needs of your team(s).
Reach out via chat if we can help in any way!
