Splashmetrics Marketing Affiliate Program Policies
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All Splashmetrics Marketing Affiliates are required to complete agreement and remain in compliance with these terms. This list contains everything you need to know to be a Splashmetrics affiliate, including resources, recommendations, and some fun legal stuff.
If you’re not yet part of the Splashmetrics Marketing Affiliate Program, you can apply here.
If you ever need anything else or have questions, feel free to reach out to the team at sales@splashmetrics.com.
Commission
- Commission rate: Available commissions are set forth in the Affiliate Tool. Commissions may be based on either purchase or signup (not both), and renewals, and purchase commissions may be calculated based on monthly or annual purchases at the rates set forth in the Affiliate Tool.
- Commission payments: Commissions will be paid via PayPal, using the email address you provide via the form in the Marketing Affiliate Program Agreement.
- Limitations:
- For purchase commissions, you will receive commission for the first purchase made by a new customer who is not in an active sales process with us at the time of the affiliate link click.
- In the event the customer purchases the Annual Subscription to PLUS, PRO, or ENTERPRISE, you will receive commission on that full purchase amount within sixty (60) days.
- In the event that the customer purchases the Monthly Subscription to PLUS, PRO, or ENTERPRISE, the commission will be paid after twelve (12) months of successful customer payments.
- In the event the customer purchases the STARTER package, which contains a time-limited “free trial” offering, the successful customer payment timeline will start only after that trial period. Thereafter you will receive commission on the same terms listed above for the other packages.
- The customer needs to be an active customer for the locking period in the Affiliate Tool.
- Commissions will still be counted if a user starts on one domain and then signs up or purchases on another Splashmetrics domain.
- Affiliate links may rely on cookies to track referrals. Therefore if cookies get cleared, we may not be able to track these events.
- Cookie windows are stated in the Affiliate Tool.
- Only affiliate links can be used to track referrals. Incorrect use of affiliate links will cause inability to track referrals.
- You cannot use affiliate links to refer clients you are servicing. You’ll need to join the Solutions Partner Program and register them as a lead. You also can’t be a billing contact or user of the account referred.
- Fraudulent or stolen attribution is a non payable event. If we suspect fraud (for example, if we see that signups are all from the same city or IP address) we may require you to prove that the referrals are valid.
- There are a number of other limitations that may result in commission not being paid – we encourage you to read the Marketing Affiliate Program Agreement for more information on this.
- Upgrades/downgrades: You do not receive additional commission if a customer upgrades to a higher tiered product in the future. If a customer downgrades, you will receive the commission associated with that downgrade.
- Attribution: In the event a single customer clicks two different affiliate links, the last affiliate gets the credit. We do, however, reserve the right to modify this in certain circumstances.
Promoting Splashmetrics
1. Splashmetrics branding
Do: Capitalize the “S” in “Splashmetrics”. This is important to maintaining consistent branding. You must follow our vendor kit, our Trademark Usage Guidelines here, and our Content Usage Guidelines here.
Do Not: Use false or misleading statements on the benefits of using Splashmetrics (e.g. “Get rich quick with Splashmetrics”). Do not modify or adjust the Splashmetrics wordmark or sprocket logo in any sort of marketing material you might create, including the creation of any visual badges or dual-logo lockups.
2. What to call yourself
As we have multiple ways to partner with Splashmetrics and several ways to reference those relationships, here are some guidelines around what you can and cannot call yourself within the Splashmetrics Affiliate Program.
Do: Say you’re a “Splashmetrics Marketing Affiliate” or “Marketing Affiliate”.
Do Not: Refer to yourself as a Partner or that you’ve “partnered with Splashmetrics.” This includes press releases, references in videos, listings on your website, or in any other marketing material you may be using.
3. Buying ads
You will not purchase ads that direct to your site(s) or through an affiliate link that could be considered as competing with Splashmetrics’ own advertising, including, but not limited to, our branded keywords. If running ads, you need to direct the ad to your own website (and not to Splashmetrics.com or a standalone landing page).
Policies that don’t fit into the other buckets
- Survey participation: We would encourage you to participate in any affiliate-specific NPS surveys, industry surveys, marketing surveys, etc. as we request.
- Sharing placements: When requested, you’ll share the places you’ve used your affiliate link. This includes, but is not limited to, links, screenshots, and email sends.
- Purchasing Splashmetrics yourself: One of the benefits of the Affiliate Program is we don’t require you to purchase Splashmetrics products. Though if you decide to purchase, we require that you do not use your own affiliate link.
- App Partner Program: When promoting Splashmetrics for the App Partner Program, you are not allowed to use an affiliate link.
- Solutions Affiliate Program: If you’re also part of one of Splashmetrics’ other Affiliate programs, you will only receive commission on Qualified Transactions as defined in the Marketing Affiliate Program Agreement. When working with clients, you are not allowed to use your affiliate link.
- FTC disclosure: You must be FTC compliant and disclose in a clear way before the affiliate link that you will receive commission if someone clicks through and purchases.